We fix outbound performance for Five9 teams running 10 to 100 agents: connect rates, dialer pacing, list hygiene, and the reporting that proves it to leadership. Most clients see measurable improvement inside the first two weeks.
Five9 and Salesforce (or HubSpot, or GoHighLevel) aren't talking properly. Leads fall through, duplicates pile up, your team wastes hours on manual cleanup. We fix the integrations, clean the data flow, and automate what should have worked from day one.
No local presence, bad filter logic, stale lists. Connect rates drop while costs climb. We rebuild your campaigns, routing, and list logic so your agents actually talk to prospects instead of burning through numbers.
No dashboards, no call-level attribution, no way to prove ROI to leadership. You know things could be better, you just can't show it. We build the reporting layer you never had: real-time dashboards, custom metrics, hosted on secure client portals you can access anywhere.
Workflow automation, advanced routing, API capabilities, all sitting untouched. We unlock the Five9 features you're already paying for and automate the manual processes eating your team's time.
Campaigns slow down, lists get stale, performance drops, and nobody catches it until it's too late. We establish continuous monitoring, proactive optimization, and a dedicated consultant who knows your setup inside out.
Starting fresh or inheriting a complex environment? We deploy Five9 correctly from the start (campaigns, IVRs, routing, integrations, reporting) or audit and rebuild existing setups that aren't delivering. Either way, you get a contact center that works.
Why We're Different
9 years deep in Five9. Certified in Inbound Admin, Outbound Admin, and Workflow Automation. We've built the pipelines, written the SOQL, configured the dialers, and shipped the dashboards. Most clients see measurable improvement in the first two weeks.
A fixed-fee, fixed-timeline review of your entire outbound operation. It's the fastest way to find out exactly what your Five9 environment is leaving on the table, and what it's worth to fix.
We review your campaign and dialer configuration, list health, caller ID and local presence, connect and abandon rates, disposition data, and the platform capability you're paying for but not using. You get a written report with every improvement opportunity quantified, a prioritized fix list, and a 60-minute walkthrough call. All we need from you is a dedicated Five9 user with Admin and Reporting roles and one 45-minute kickoff call. The audit is strictly look-don't-touch: nothing in your environment gets changed.
The guarantee: if the audit doesn't surface at least five concrete, quantified improvement opportunities, you don't pay. The findings are yours either way, whether we do the fixes or your team does.
These aren't projections or promises. These are the performance gains our clients achieved after we fixed what was broken in their Five9 environments. Detailed walkthroughs of both engagements are available on a scoping call.
The client needed to significantly increase sales but had no budget for additional headcount. After optimizing their Five9 outbound setup, workflows, and dialer strategy, sales climbed from ~700 in January to ~1,500 by May, and held steady through August.
Key Takeaway: Dialer optimization and workflow efficiency alone delivered over 110% sustained revenue growth, proving that the right configuration unlocks capacity already within the team.
The client had a sluggish dialer, a growing backlog of leads, and inbound abandonment rates exceeding 20% on their main sales line. Management believed hiring was the only solution. By re-engineering the outbound dialer pacing, list management, and inbound queue allocation, the results were transformational, with the same staff.
Key Takeaway: Through dialer and queue optimization alone, the client eliminated their lead backlog, reduced abandonment from 20%+ to under 8%, and boosted outbound volume by 200%, all without a single new hire.
Alongside consulting, DialNode runs a line of productized tools already live in client environments. Flat monthly pricing, deployment in days, and no long-term contract: retainers are monthly with 30 days notice.
A live wallboard that goes beyond status display. Agent state and aux codes stream in real time alongside calls, qualified dispositions, and conversion rate per rep, refreshed all day. One screen instead of two systems, branded for your floor, on a TV or behind secure remote access.
Your Five9 reporting data streamed continuously into a structured warehouse, deduplicated, retained historically, and synced with your CRM. Not locked inside a vendor dashboard: you can query it, extend it, and build on it. If you ever want to bring it in-house, there's a migration path.
An automated scrubber that pulls converted, do-not-call, and non-authorized records out of your dialing lists every day, before your agents dial them. Fewer wasted dials, lower compliance exposure, zero manual list cleanup.
Launch pricing for early clients. One-time setup fees are quoted at scoping based on your domain's size and configuration.
We don't deploy generic solutions. Every engagement starts with a deep understanding of your operations, data, and goals. Then we engineer systems built to last.
From raw SOAP API data transformation to pixel-perfect executive dashboards, we own the full stack so you don't manage multiple vendors.
The lift on your side is small by design: a dedicated Five9 user for us, one kickoff call, and zero hours from your engineering team. We build against Five9's APIs, so your systems and your roadmap stay untouched.
Tell us about your contact center challenges. We'll scope a solution that fits your operations and delivers measurable results from day one.