Your Five9 dialer isn't converting,
and you don't know why.
We fix outbound performance for Five9 teams, working alongside your in-house admin or in place of one: connect rates, dialer pacing, list hygiene, and the reporting that proves it to leadership. Every result is measured against your own Five9 data.
The problems that slow you down
Five9 and Salesforce (or HubSpot, or GoHighLevel) aren't talking properly. Leads fall through, duplicates pile up, your team wastes hours on manual cleanup. We fix the integrations, clean the data flow, and automate what should have worked from day one.
No local presence, bad filter logic, stale lists. Connect rates drop while costs climb. We rebuild your campaigns, routing, and list logic so your agents actually talk to prospects instead of burning through numbers.
No dashboards, no call-level attribution, no way to prove ROI to leadership. You know things could be better, you just can't show it. We build the reporting layer you never had: real-time dashboards, custom metrics, hosted on secure client portals you can access anywhere.
Workflow automation, advanced routing, API capabilities, all sitting untouched. We unlock the Five9 features you're already paying for and automate the manual processes eating your team's time.
Campaigns slow down, lists get stale, performance drops, and nobody catches it until it's too late. We establish continuous monitoring, proactive optimization, and a dedicated consultant who knows your setup inside out.
Starting fresh or inheriting a complex environment? We deploy Five9 correctly from the start (campaigns, IVRs, routing, integrations, reporting) or audit and rebuild existing setups that aren't delivering. Either way, you get a contact center that works.
Why We're Different
9 years deep in Five9. Certified in Inbound Admin, Outbound Admin, and Workflow Automation. We've built the pipelines, written the SOQL, configured the dialers, and shipped the dashboards. Every result is measured against your own Five9 data.
The Five9 Performance Audit
A fixed-fee, fixed-timeline review of your entire outbound operation. It's the fastest way to find out exactly what your Five9 environment is leaving on the table, and what it's worth to fix.
We review your campaign and dialer configuration, list health, caller ID and local presence, connect and abandon rates, disposition data, and the platform capability you're paying for but not using. You get a written report with every improvement opportunity quantified, a prioritized fix list, and a 60-minute walkthrough call. Pricing is a flat fee based on the size of your operation, confirmed before we start, no hourly meters. All we need from you is a dedicated Five9 user with Admin and Reporting roles and one 45-minute kickoff call. The audit is strictly look-don't-touch: nothing in your environment gets changed.
The guarantee: if the audit doesn't surface at least five concrete, quantified improvement opportunities, you don't pay. The findings are yours either way, whether we do the fixes or your team does. And if you move forward with any fix project within 30 days, the audit fee is credited toward it.
Real Impact. Measurable Growth.
These aren't projections or promises. These are the performance gains our clients achieved after we fixed what was broken in their Five9 environments. Each number comes from the client's own Five9 data. Client names stay confidential; detailed walkthroughs are available on a scoping call.
Curious why connect rates drop in the first place? Read the six most common causes →
The client needed more sales without adding headcount. After retuning their Five9 outbound setup, the same team went from about 2,400 to about 6,000 dials per day. Monthly sales rose from an average of about 810 in January and February to about 1,440 from April through July, and conversion on connected calls held steady.
Key Takeaway: The capacity was already in the team. The dialer just wasn't using it.
A healthcare outbound team was converting almost nothing from a high-volume dialer. In the first month of optimization, sales per 1,000 calls rose about 6.5x with only a modest change in dial volume. When the client then more than doubled lead volume, efficiency held at roughly 9x the starting baseline.
Key Takeaway: The results gave the client the confidence to invest in more leads, and the dialer kept its efficiency as volume scaled.
The client had a slow dialer and was losing up to 1 in 5 callers on its main inbound sales line. By moving outbound to a faster dialing mode and putting inbound calls first, weekly outbound calls went from about 11,000 to about 31,000 on average, and inbound abandonment fell from about 17% to about 8%, with the same staff.
Key Takeaway: About 48 more inbound callers a week reached an agent. For a remodeler, those are the most expensive leads it buys.
A lending outbound team was reaching too few live people for the number of dials it placed. Within three months, live connect rate rose from about 13.8% to about 18.6% while daily dial volume stayed in the same range.
Key Takeaway: More conversations from the same leads and the same dialing effort.
Agents were spending too much time on voicemails. A single answering machine detection adjustment during the audit cut voicemails reaching agents from 19.2% to 12.4% of calls, and conversion rose from 7.7% to 10.1% the following month.
Built once. Running for you.
Alongside consulting, DialNode runs a line of productized tools already live in client environments. Every report is delivered as a dashboard: no database access required, nothing for your team to maintain. No long-term contract: retainers are monthly with 30 days notice.
Agent status updates live, and conversion numbers refresh every 10 minutes, all day, so a problem gets caught hours before it would show up in tomorrow's report. One screen instead of two systems, branded for your floor, on a TV or behind secure remote access.
Know exactly who's converting and why before the coaching conversation happens, instead of guessing from gut feel. Per-agent conversion, talk time, and disposition mix, refreshed daily.
Know which campaigns are working before the month closes, not after. Connect rate, contact rate, and conversion by campaign, trended over time so the decision to scale or kill a campaign is obvious, not a debate.
Know exactly where next month's lead budget should go, backed by real connects and conversions instead of a vendor's own claims. The report that ends the guessing on which lead source is actually worth paying for.
All three reports together: $550/mo, less than buying them separately.
Every report is live within 10 business days of kickoff. Launch pricing for early clients.
Precision Over Shortcuts.
We don't deploy generic solutions. Every engagement starts with a deep understanding of your operations, data, and goals. Then we engineer systems built to last.
From raw SOAP API data transformation to pixel-perfect executive dashboards, we own the full stack so you don't manage multiple vendors.
- Architecture-first thinking before any line of code
- 100% data accuracy through deduplication and integrity checks
- Daily monitoring: your data is ready before your team starts
- Transparent communication throughout every engagement
The lift on your side is small by design: a dedicated Five9 user for us, one kickoff call, and zero hours from your engineering team. We build against Five9's APIs, so your systems and your roadmap stay untouched.
A specialist, not an anonymous team.
Nine years working exclusively on Five9. Certified in Inbound Admin, Outbound Admin, and Workflow Automation. DialNode is an independent consultancy: the person on your kickoff call is the person who analyzes your environment.
Talk to Joel · 30 minYou stay in control.
- The audit is strictly read-only: nothing in your Five9 environment gets changed.
- We work through one dedicated Five9 user that you create, and you can disable it at any time.
- Confidentiality is written into every service agreement: your configuration, agent, campaign and operational data stay confidential.
- During an audit, your data stays in Five9 except what the written report needs, and the report uses aggregate or anonymized figures. Any locally stored data is deleted within 5 business days of completion.
- We build against Five9's APIs, so your systems and roadmap stay untouched.
- Reports are delivered on secure client portals, and no database access is required on your side.
- How this website handles your information: see our Privacy Policy.
Questions before you book
What is a Five9 Performance Audit?
A fixed-fee, fixed-timeline review of your Five9 outbound operation: campaign and dialer configuration, list health, caller ID and local presence, connect and abandon rates, disposition data, and unused platform capability. You get a written report with every opportunity quantified, a prioritized fix list, and a walkthrough call.
Is it safe to give you access to Five9?
The audit uses one dedicated user with Admin and Reporting roles that you create and can disable at any time. It is strictly look-don't-touch: nothing in your environment gets changed.
How do you handle confidentiality and my data?
Every engagement is covered by a written service agreement with confidentiality terms. Your Five9 configuration, agent performance, campaign and operational data are treated as confidential and used only to perform the audit. Data stays in Five9 except what the report needs, the report presents it in aggregate or anonymized form unless you give written permission, and any locally stored data is deleted within 5 business days of completion.
What do you need from my team?
That dedicated Five9 user and one 45-minute kickoff call. Zero hours from your engineering team.
What do I get after 10 business days?
A written report with every improvement opportunity quantified, a prioritized fix list, and a 60-minute walkthrough call.
Do I have to hire you to fix what you find?
No. The findings are yours either way, whether we do the fixes or your team does. If you move forward with a fix project within 30 days, the audit fee is credited toward it.
What if the audit finds nothing?
If it doesn't surface at least five concrete, quantified improvement opportunities, you don't pay.
Is there a long-term contract?
No. Builds are fixed-fee, and retainers are monthly with 30 days' notice.
Why are my Five9 connect rates low?
The most common causes are caller ID reputation problems, answering machine detection sending voicemails to agents, dialer pacing, disposition rules that finish leads too early, and list timing. Read the full guide: Why is my Five9 connect rate low?
Ready to Engineer Your Operations?
Tell us about your contact center challenges. We'll scope a solution that fits your operations and delivers measurable results from day one.