Low connect rates, blown budgets, agents dialing air. Your outbound operation isn't hitting targets and you can't see why. We diagnose what's broken and fix it.
Five9 and Salesforce (or HubSpot, or GoHighLevel) aren't talking properly. Leads fall through, duplicates pile up, your team wastes hours on manual cleanup. We fix the integrations, clean the data flow, and automate what should have worked from day one.
No local presence, bad filter logic, stale lists. Connect rates drop while costs climb. We rebuild your campaigns, routing, and list logic so your agents actually talk to prospects instead of burning through numbers.
No dashboards, no call-level attribution, no way to prove ROI to leadership. You know things could be better, you just can't show it. We build the reporting layer you never had — real-time dashboards, custom metrics, hosted on secure client portals you can access anywhere.
Workflow automation, advanced routing, API capabilities, all sitting untouched. We unlock the Five9 features you're already paying for and automate the manual processes eating your team's time.
Campaigns slow down, lists get stale, performance drops — and nobody catches it until it's too late. We establish continuous monitoring, proactive optimization, and a dedicated consultant who knows your setup inside out.
Starting fresh or inheriting a complex environment? We deploy Five9 correctly from the start — campaigns, IVRs, routing, integrations, reporting — or audit and rebuild existing setups that aren't delivering. Either way, you get a contact center that works.
Why We're Different
10+ years deep in Five9. Certified in Inbound Admin, Outbound Admin, and Workflow Automation. We've built the pipelines, written the SOQL, configured the dialers, and shipped the dashboards. Most clients see measurable improvement in the first two weeks.
These aren't projections or promises — these are the performance gains our clients achieved after we fixed what was broken in their Five9 environments.
The client needed to significantly increase sales but had no budget for additional headcount. After optimizing their Five9 outbound setup, workflows, and dialer strategy, sales climbed from ~700 in January to ~1,500 by May — and held steady through August.
Key Takeaway: Dialer optimization and workflow efficiency alone delivered over 110% sustained revenue growth — proving that the right configuration unlocks capacity already within the team.
The client had a sluggish dialer, a growing backlog of leads, and inbound abandonment rates exceeding 20% on their main sales line. Management believed hiring was the only solution. By re-engineering the outbound dialer pacing, list management, and inbound queue allocation, the results were transformational — with the same staff.
Key Takeaway: Through dialer and queue optimization alone, the client eliminated their lead backlog, reduced abandonment from 20%+ to under 8%, and boosted outbound volume by 200% — all without a single new hire.
We don't deploy generic solutions. Every engagement starts with a deep understanding of your operations, data, and goals — then we engineer systems built to last.
From raw SOAP API data transformation to pixel-perfect executive dashboards, we own the full stack so you don't manage multiple vendors.
Tell us about your contact center challenges. We'll scope a solution that fits your operations and delivers measurable results from day one.